Last Updated: October 1, 2023
Welcome to Isotropic Pools. These Terms of Service ("Terms") govern your use of the Isotropic Pools website (isotroxyca.com) and services. By accessing our website or using our services, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our website or services.
Isotropic Pools provides professional pool cleaning, maintenance, repair, and related services for residential and commercial swimming pools in the Greater Toronto Area. Our specific services are described on our website and in service agreements provided to clients.
You agree to use our website in accordance with these Terms and all applicable laws and regulations. You agree not to:
The content on our website, including text, graphics, logos, images, and software, is the property of Isotropic Pools and is protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works based on this content without our express written permission.
If you submit any information or content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Pool services may be booked through our website, by phone, or by email. Service appointments are subject to availability and confirmation by Isotropic Pools. We will make reasonable efforts to accommodate your preferred schedule, but cannot guarantee specific appointment times.
You are responsible for providing our technicians with reasonable access to your pool and related equipment. If we cannot access your pool due to locked gates, unrestrained pets, or other accessibility issues, you may be charged a service call fee.
If you need to reschedule or cancel a service appointment, please provide at least 24 hours' notice. Late cancellations (less than 24 hours' notice) may be subject to a cancellation fee of up to 50% of the service cost. No-shows may be charged the full service amount.
Isotropic Pools reserves the right to reschedule service appointments due to inclement weather, staffing issues, or other circumstances beyond our control.
Service pricing is available on our website or by request. Prices are subject to change without notice. Any price changes for recurring service contracts will be communicated to clients at least 30 days in advance.
We accept major credit cards, e-transfers, and cheques. For recurring services, we may require credit card information to be kept on file.
One-time services are typically billed at the time of service. Recurring services may be billed on a weekly, monthly, or seasonal basis as outlined in your service agreement. Payment terms are net 15 days unless otherwise specified in a service contract.
Payments not received by the due date may be subject to a late payment fee of 1.5% per month or the maximum allowed by law. Unpaid balances may result in suspension of services until payment is received.
We strive to provide high-quality services and stand behind our work. If you are not satisfied with our services, please contact us within 48 hours of service completion, and we will return to address the issue at no additional cost.
Our service guarantee does not cover issues arising from:
Repairs performed by Isotropic Pools are warranted for 30 days from the date of service, covering workmanship only. Manufacturer warranties may apply to parts and equipment installed by Isotropic Pools.
To the maximum extent permitted by applicable law, Isotropic Pools and its employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability for any claims under these Terms shall not exceed the amount you paid for the specific service giving rise to the claim.
You agree to indemnify, defend, and hold harmless Isotropic Pools and its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Toronto, Ontario.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at:
Isotropic PoolsThese Terms of Service were last updated on October 1, 2023.