Privacy Policy

Last Updated: October 1, 2023

At Isotropic Pools, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (isotroxyca.com) or use our services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

1.1 Personal Data

When you interact with our website or services, we may ask you to provide personally identifiable information that can be used to contact or identify you. Personal information may include, but is not limited to:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Information about your pool or property

1.2 Derivative Data

Our servers automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed on our site. This information is used to analyze trends, administer the site, track user movement, and gather demographic information for aggregate use.

1.3 Financial Data

We may collect financial information, such as payment method details, when you purchase our services. We store only very limited financial information that we need to process payments through our payment processors. All payment transactions are processed through secure payment processing systems.

1.4 Data From Social Networks

If you interact with our website through social media platforms, we may receive information about you from those platforms in accordance with their terms of use and privacy policy.

2. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our services
  • Develop new products, services, features, and functionality
  • Communicate with you about our services, updates, and other information
  • Process transactions and send related information including confirmations and invoices
  • Find and prevent fraud
  • For other legitimate business purposes

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

3.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

3.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize our site and improve your experience. When you access our website, your personal information is not collected through these tracking technologies.

For more detailed information about how we use cookies, please refer to our Cookie Policy.

5. Your Privacy Rights

5.1 Access and Updates

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information.

5.2 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any email we send
  • Contacting us at [email protected]

Please note that even if you opt out of receiving marketing communications, we may still send you service-related communications, such as confirmations of your service bookings or updates about your account.

5.3 Do Not Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to check this page periodically for the latest information on our privacy practices.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Isotropic Pools
123 Lakeshore Blvd
Toronto, ON M5V 2A3
Email: [email protected]
Phone: (416) 555-7890

This policy was last updated on October 1, 2023.